Do we pay for each date we go out?
No. You pay for physical sleighs, not visit dates. One sleigh going out on 14 evenings needs just one purchase. If two physical sleighs go out at the same time, purchase two. Use each sleigh on as many dates as you need during the paid calendar year.
How much does it cost?
£39 plus VAT where applicable for your first sleigh per year, with each additional sleigh for the same organisation and year costing £29 plus VAT where applicable. Two sleighs cost £68; three cost £97, before applicable tax. Live tracking and all advertised features are included. Prices shown exclude VAT and other applicable taxes. Stripe Managed Payments will calculate the taxes due at checkout based on your details.
What period do we pay for?
Your allowance covers 1 January to 31 December in your organisation’s timezone. Renewals are manual. Choose which saved sleighs to include each year; profiles and phone pairings stay saved if you need fewer sleighs. Use the season filters to find saved or retired sleighs.
Can we cancel and request a refund?
You can cancel and request a full refund before your organisation’s first Santa visit starts for the purchased year. Once it has started, refunds are not available under this policy. Phone setup test runs do not count. Submit a support ticket from your dashboard or email support@trackthesleigh.com. Your statutory rights are unaffected.
Will we need a separate account for each sleigh?
No. One organisation account can manage multiple sleighs and volunteers.
Can I pay in my local currency?
The website currency selector shows estimates based on current exchange rates. Stripe calculates the final conversion and applicable taxes at checkout, where you can review the amount before paying.