Terms of service

Who provides the service

Track The Sleigh is provided by Drayton Digital Limited, trading as Track The Sleigh. Registered company number 04609887. VAT number GB827751114. Registered address: Commer House, Station Road, Tadcaster, LS24 9JF, United Kingdom.

For questions, use our contact form, Support in your account, or write to the address above.

Your organisation account

You must have authority to act for the organisation or community group you register. Each customer owns one organisation account, which can manage multiple sleighs. Keep account details accurate, protect your password and volunteer codes, and tell us if you suspect unauthorised access.

Prices and annual access

The price is £39 before applicable tax for the first sleigh in a selected calendar year. Each additional sleigh for the same organisation and year costs £29 before applicable tax. Adding a sleigh after paying for another in that year also qualifies for the additional-sleigh price.

Pay for the number of physical sleighs you need to track at the same time. One sleigh can go out on as many collection dates as you need during the purchased year; you do not need to buy another sleigh for each date. Access runs from 1 January to 31 December in your organisation’s timezone, with no automatic subscription or renewal. Saved sleigh details and collection records can remain in your account for future years. Public tracking requires access for the relevant year.

The selected year, currency, discount and tax are shown before payment. Website currency prices are estimates. Stripe Managed Payments checkout confirms the final currency conversion and applicable taxes based on the transaction and customer details.

Payments and invoices

Payments use Stripe Managed Payments, with Stripe/Link acting as merchant of record for the transaction. Stripe handles payment currency conversion, applicable transaction taxes and payment documents. Paid invoice PDFs are available in your account using the documents supplied by Stripe. Failed or incomplete payments do not activate public tracking.

Cancellations and refunds

You can cancel your annual sleigh access and request a full refund at any time before your organisation’s first collection starts for the purchased year. Once that first collection has started, refunds are not available under this policy. A phone setup test run does not count as a collection.

To request cancellation and a refund, submit a support ticket from your dashboard or email support@trackthesleigh.com. Include your organisation name and the purchase you want refunded. We use your organisation’s collection times and timezone when checking the request. Nothing in this policy limits any statutory cancellation rights or rights relating to a faulty or misdescribed service.

The volunteer tracking app

The app is a companion to your organisation’s Track The Sleigh account. The organiser provides a sleigh ID; volunteers do not need to create a personal account or make a purchase in the app. Only pair a phone you are authorised to use. Starting tracking shares that phone’s location on the sleigh’s map, including while the app is in the background or the screen is locked. Keep the phone in the vehicle towing the sleigh and tap Stop when tracking should end. The organiser can revoke the pairing from their account.

These service terms apply to use of Track The Sleigh. Where applicable, the app is also subject to the licence terms supplied through the app store, including Apple’s standard end-user licence agreement unless a custom agreement is supplied.

Using the tracker responsibly

You are responsible for your collection’s safety, permissions, safeguarding and fundraising arrangements. Publish accurate information that you have permission to share. Do not post unlawful content, expose private information, misuse another organisation’s account or interfere with the service.

Volunteers must understand when their phone’s location is being shared. The tracking app must be used safely and must not distract a driver. Donations go through the organisation’s chosen provider; Track The Sleigh does not collect the organisation’s donations.

Availability and location accuracy

Live tracking depends on the volunteer’s phone, permissions, GPS, battery and mobile connection. Positions and arrival times may be delayed or approximate. Families should follow the organisation’s notices and organisers’ instructions.

The service is not an emergency, safety or navigation system. We will explain maintenance and material service changes where practical. Website illustrations do not show a live Santa visit.

Content and service changes

You retain responsibility for the content you provide and allow us to display it as needed to operate your organisation page. We may restrict access to investigate misuse or protect the service. We will explain significant account restrictions where doing so is appropriate.

Changes to future prices do not rewrite earlier paid invoices. Material changes to these terms will be communicated before they apply to a new purchase.

Legal rights and disputes

These terms do not exclude liability or rights that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. We will try to resolve concerns through Support first. The intended governing law is England and Wales, without removing mandatory protections or court rights that apply in your country.

Privacy

Our privacy policy explains how we handle information. Our cookie policy explains the cookies and browser storage used by the website.